Refunds and Returns

If you are not completely satisfied with your item within 24 hours of purchase, you can send it back (unused), and we will exchange your item or will provide you with an online credit.

Products that have been opened and used will not be refunded.

If you have a product to be returned, please email us at info@msglamour.com to tell us your intent to return one of our products and include your name (or the name on the order), order number, date, and the product(s) you want to return, and the reason for the return.

We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping the defective or damaged product back to us. Please email customer service as soon as possible at info@msglamour.com if you receive damaged or wrong products.

We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return. Your original shipping charges will not be refunded, unless the return is a result of our error.

For returns that we receive that exceeds the 30-day limit, we reserve the right to deny a refund, issue a partial refund, or issue a credit, at our sole discretion.